FAQs 2

Shipping

How long does delivery take?

We process orders within 24-48 hours. Standard shipping within the U.S. typically takes 3-7 business days, depending on your location. Expedited shipping options may be available at checkout.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s progress in real time.

Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s progress in real time.

Yes we ship to all states. Delivery time may vary depending on dispatch location.

Payments

What payment methods do you accept?

At the moment we accept Skrill, Cash App, Zelle, PayPal, and cryptocurrency payments. Please check the checkout page for all available payment options.

Is my payment information secure?

Yes. We use advanced SSL encryption and secure payment gateways to protect your personal and financial information.

Can I use multiple payment methods for one order?

Currently, we only accept one payment method per order. If you need assistance, contact our sales team at sales@rubycartsstore.com.

What is the minimum order amount?

We have a fixed $180 minimum order before we can process any orders. All orders placed must meet this requirement. We won’t issue any refunds if the order did not meet these requirements.

Returns

Can I return my order if I change my mind?

Unfortunately, due to the nature of our products, we do not accept returns or refunds for change-of-mind orders. Please ensure you review your order carefully before purchase.

What should I do if my item arrives damaged or faulty?

Contact us immediately with photos and details of the issue. If verified, we will arrange for a replacement or store credit.

Are there items that cannot be returned?

Yes, due to health and safety regulations, edible products and perishable goods cannot be returned or refunded unless they arrive damaged or faulty.