Refund and Return Policy

At Ruby Cart Store, we take great pride in offering high-quality products to our customers. Due to the nature of our goods, we are unable to accept general returns or refunds. However, we understand that certain situations may arise, and we are committed to addressing issues promptly and fairly.

1. Refunds for Damaged Goods

  • Eligibility: We only accept refunds for damaged goods upon delivery. If your product arrives damaged or defective, please notify us immediately within 3 days of receiving the order.
  • Proof of Damage: To process a refund, we will require photographic evidence of the damaged product and its packaging. Please send these images to support@rubycartsstore.com along with your order number and a brief description of the issue.
  • Refund Process: Once we review the damage and confirm the eligibility for a refund, we will process your refund to the original payment method used for the purchase. Please allow 3 business days for the refund to be processed and reflected in your account.
  • Replacement Option: Alternatively, we may offer a replacement product, subject to availability, if you prefer that over a refund.

2. Non-Refundable and Non-Returnable Items

Due to the nature of our products, the following are non-refundable and non-returnable:

  • Products that have been opened or used.
  • Products not damaged upon delivery.
  • Any consumable goods that cannot be resold due to hygiene or safety reasons.

3. How to Request a Refund or Replacement

If you receive a damaged product, please follow these steps to request a refund or replacement:

  1. Contact Us Immediately: Send an email to support@rubycartsstore.com with your order number and photos of the damaged goods.
  2. Review: Our customer service team will review your request and confirm the refund or replacement eligibility within 3 business days.
  3. Return Instructions (if applicable): If we require the damaged item to be returned, we will provide you with instructions and a pre-paid return label.

4. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at support@rubycartsstore.com. Once an order has been processed and shipped, cancellations will not be possible.

5. Customer Responsibility

It is the responsibility of the customer to inspect the product upon delivery. If any damage or issues are found, it must be reported within the stated timeframe to ensure eligibility for a refund or replacement.

6. Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at: